Privacy Policy

This policy covers the websites run by Off The Rails, LLC ("Off The Rails", "we", "us"): OTR Presents, Off The Rails Boston and Off The Rails Worcester, and any other Off The Rails location site. It explains what personal information we collect through these sites, how we use it and the choices you have.

What we collect

Information you give us

• Contact form: your name, email address, phone number if you add one, the topic, the location you pick and your message.
• Newsletter sign-up: your email address.
• Private events and booking inquiries: whatever details you choose to include, such as dates, group size or a budget.

Information collected automatically

• Technical data: your IP address, browser and device type, the pages you request and when. Our hosting provider processes this to deliver the site and protect it from abuse.
• Cookies and similar technologies: a few are needed for the site to work. Analytics and marketing cookies are only used if you allow them. Our Cookie Policy lists them.

Tickets

Tickets are sold by our ticketing partners, such as TicketWeb and Ticketmaster, on their own websites. When you select Buy Tickets you leave our site, and the partner's own terms and privacy policy apply to your purchase. A partner may share limited details with us, such as your name and email address, to run the event.

How we use it

• To reply to your messages and handle private event and booking inquiries.
• To send the newsletter you signed up for. Every email has an unsubscribe link.
• To run, secure and improve our sites, and to fix problems.
• If you allow it, to understand how the sites are used and to show you relevant ads for our shows on other platforms.
• To comply with the law and protect our rights, our guests and our staff.

Who we share it with

We don't sell your personal information for money. We share it only with service providers who work on our behalf and may use it only to provide their service to us:

• Sanity: stores our site content and the messages sent through the contact form.
• Cloudflare: hosts and protects our websites.
• Resend: delivers contact form notifications to our team.
• Klaviyo: sends our newsletter.
• Google, Meta and TikTok: analytics and advertising tools, only if you allow those cookies.

We may also share information if the law requires it, to protect people's safety, or as part of a sale or reorganization of our business.

Advertising and your choices

Analytics and marketing tools only load after you agree to them in the cookie banner. You can change your mind at any time with the Cookie settings link in the footer of every page. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of marketing cookies and targeted advertising.

How long we keep it

We keep contact messages and inquiries for as long as we need them to deal with your request and keep reasonable business records, then delete them. Newsletter subscribers stay on the list until they unsubscribe. Analytics and marketing tools keep data for the periods set by those providers.

Your rights

Wherever you live, you can ask us to:

• Tell you what personal information we hold about you and give you a copy.
• Correct information that is wrong.
• Delete your information.
• Stop sending you marketing emails.

Depending on your state, you may have further rights under laws such as the California Consumer Privacy Act. To make a request, email info@offtherailsworcester.com. We may need to confirm your identity first. We won't treat you differently for using these rights.

Children

Our sites are not aimed at children under 13, and we don't knowingly collect their personal information. If you believe a child has sent us their details, contact us and we'll delete them. Many of our shows have age limits, listed on each event.

Security

We use reasonable safeguards to protect personal information, including encrypted connections. No website or online service is completely secure, so we can't guarantee it.

Visitors outside the United States

We're based in the United States and our providers may process information in the United States and other countries. By using our sites you understand your information may be handled there.

Changes to this policy

We may update this policy. The date at the top shows when it last changed. If we make a significant change, we'll note it on our sites.

Contact us

Questions or requests about your privacy:

Off The Rails, LLC
90 Commercial Street, Worcester, MA
Email: info@offtherailsworcester.com